Thank you for shopping with Tegan Jewelry! We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Returns
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Custom or personalized items
Return Process
- Contact Us: To initiate a return, please contact our customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
- Pack the Item: Place the item securely in its original packaging and include your proof of purchase.
- Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Exchanges
If you need to exchange an item for the same item, please contact us at [email protected] to discuss the exchange process.
Contact Us
If you have any questions about our return policy, please contact us:
- Email: [email protected]
- Phone: +18166068851
Thank you for choosing Tegan Jewelry!